Shipping policy

Here's a shipping policy template designed to set clear expectations and protect you from delay-related disputes. Customize the bracketed sections for your brand.

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order has shipped, estimated delivery times are:

  • UK: 7–25 business days
  • Rest of World: 10–25 business days

Please note: these are estimates, not guarantees. [Brand Name] is not liable for delays caused by circumstances beyond our control, including but not limited to:

  • Customs delays or inspections
  • Courier/carrier delays
  • Extreme weather conditions
  • Public holidays or peak seasons (e.g., Christmas, Black Friday)
  • Incorrect or incomplete shipping information provided by the customer
  • Global supply chain disruptions

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

Delayed Orders
If your order hasn't arrived within the estimated delivery window, please contact us at [support email] and we'll investigate with the carrier. We ask customers to wait until the maximum estimated delivery time has passed before requesting a refund due to non-delivery, as most delayed packages are still in transit.

Lost Packages
If a package is confirmed lost by the carrier after investigation, we will offer a replacement or refund at our discretion, in accordance with our Refund Policy.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. [Brand Name] has no control over these fees and cannot predict their amount.

Incorrect Address
Please double-check your shipping address at checkout. [Brand Name] is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at shopvezora1@outlook.com — we cannot guarantee changes once an order has been processed.

Multiple Items
Orders containing multiple items may arrive in separate packages and at different times, as items may ship from different fulfillment locations.

Contact Us
If you have any questions about your shipping status, please reach out to us at shopvezora1@outlook.com